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twoday

Stockholm of the future:
Sustainable e-services for an administration at the forefront

Stockholm City

As an agile partner in digitisation, we are proud to support the city of Stockholm with sustainable solutions that are robust, scalable and easy to manage over time.

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Client
Stockholm City

Industry
Public sector

Deliveries
E-service development
Agile project management
Process automation
User experience (UX) design
Digital case management
Cloud-based solutions
System integration

Since 2007, twoday has partnered with the City of Stockholm to develop and manage e-services across various city administrations. This collaboration aims to provide residents with user-friendly digital solutions, enhancing access to information and streamlining administrative processes. By implementing a stable and structured architecture, twoday ensures that these e-services are robust, scalable, and sustainable, aligning with Stockholm's vision of a future-proof and citizen-centric digital infrastructure.

The challenge

Navigating the Complexities of Digital Transformation in Public Services

The various administrations within the City of Stockholm play a vital role in providing efficient and accessible services to its residents. As the city continues to grow and evolve, there was a clear need for modern, future-proof solutions that would not only simplify the way residents access essential information but also streamline the process of completing a wide range of administrative tasks online. The goal was to ensure that these digital services were not only easy to use but also capable of adapting to future needs, providing a foundation for a more efficient and responsive public sector.

The Solution

Transforming Public Services for a Digital-First Future

In a rapidly changing digital world, it is important to be future-proof. twoday embraces agile project methods to be able to adapt to new technological trends and meet our customers' future needs. By continuously improving and upgrading our e-services, we ensure that they remain relevant and feature-rich over time.

Here are some of the ways we help create value for the city of Stockholm through e-services that are manageable, cost-effective and future-proof:

Easy access for citizens
By offering e-services, citizens can easily and conveniently carry out various errands and access important information anytime, anywhere. By eliminating the need for physical presence, citizens save time and effort by being able to do their business online.

Faster and more efficient processes
E-services can reduce processing time and make processes more efficient. Citizens can apply for permits, make notifications and perform other administrative tasks online without having to wait for manual processing.

Increased accessibility for everyone
E-services offer increased accessibility for all citizens regardless of physical or geographical limitations. People who have disabilities or live in remote locations can take advantage of e-services to access important services and information without having to travel long distances or face physical barriers.

Better transparency and information sharing
By providing e-services, the City of Stockholm can improve transparency and information sharing for citizens. Current information, updates and news can easily be published and reach a wider audience. Citizens also get the opportunity to follow their cases and receive status updates in real time.

Environmentally friendly alternatives
E-services reduce the use of paper and the resources required for traditional physical processes. By promoting digital solutions, the city of Stockholm can reduce its environmental impact and contribute to a more sustainable future.

Cost-effective solutions
The development of e-services enables efficient processes and automated flows that save time and reduce administrative costs.

 

“We believe in delivering e-services of the highest quality. By using modern technology and agile development methods, we ensure that our e-services are user-friendly, scalable and easy to manage. Our focus on building robust and well-structured solutions ensures that our customers can manage their digital services efficiently and make smooth changes over time.”


Atanasia Giouleka
Consulting Manager, twoday Sweden

The value

Delivering Efficient, Accessible, and Sustainable E-Services

Since 2007, twoday has played a key role in the development and ongoing management of e-services for multiple administrations within the City of Stockholm. Over the years, we’ve refined our approach, creating a stable and scalable architecture that serves as the backbone for these digital services. This long-term collaboration has resulted in a seamless and more efficient development process, enabling faster delivery and smoother integration. For the residents of Stockholm, the benefits are clear: improved access to essential information, streamlined and automated processes, greater accessibility for all, and more sustainable, efficient case management. These e-services are designed not only to meet current needs but to evolve with the city’s future demands, ensuring continuous improvement in public service delivery.

 

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